Uptime Escalation Matrix #71

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mik-tf · 2024-07-02T19:08:39Z

mik-tf commented

2024-07-02 19:08:39 +00:00

Todo

We need an escalation matrix to ensure 99.9% uptime for TF.

Parameters

We need 7/7 24h escalation possibilities to team (need to make shifts)

References

We already have an escalation matrix defined in the private tfgrid repo: https://git.ourworld.tf/tfgrid/info_tfgrid_private/src/branch/development/collections/procs_and_docs/escalation_matrix.md
- Adapt from this to 99.9% uptime escalation matrix

How to Use the Matrix

If something is urgent enough -> escalate to people in matrix

# Todo We need an escalation matrix to ensure 99.9% uptime for TF. # Parameters - We need 7/7 24h escalation possibilities to team (need to make shifts) # References - We already have an escalation matrix defined in the private tfgrid repo: https://git.ourworld.tf/tfgrid/info_tfgrid_private/src/branch/development/collections/procs_and_docs/escalation_matrix.md - Adapt from this to 99.9% uptime escalation matrix # How to Use the Matrix - If something is urgent enough -> escalate to people in matrix

mik-tf changed title from ~~TF 99.9% Uptime~~ to Uptime Escalation Matrix

2024-07-02 19:09:10 +00:00

mik-tf added this to the (deleted) project 2024-07-02 19:09:14 +00:00

despiegk modified the project from (deleted) to tfgrid_3_16

2024-07-03 12:52:06 +00:00

despiegk modified the project from tfgrid_3_16 to (deleted)

2024-07-03 12:52:11 +00:00

despiegk modified the project from (deleted) to tfgrid_3_16

2024-07-03 12:52:29 +00:00

sabrinasadik commented

2024-07-04 09:46:28 +00:00

We could train the support team and add them to the monitoring group (that needs to be optimized). Support team could be split up to have 24/7 coverage. Once there indeed is an issue, they can get in touch with the person on call. Let's discuss

❤️ 1

mik-tf commented

2024-07-05 02:58:59 +00:00

That's perfect. I like that plan. Yes let's discuss and make it work. We can coordinate with Sherwin for this phase.

At this point we will have clear documentation on the monitoring system (e.g. alerta.io, with text + video guides).

That's perfect. I like that plan. Yes let's discuss and make it work. We can coordinate with Sherwin for this phase. At this point we will have clear documentation on the monitoring system (e.g. alerta.io, with text + video guides).

despiegk added the

Story

label 2024-07-28 07:58:11 +00:00

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