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Improve Grid Status Communication When Failures Arise #165

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opened 2025-01-14 20:55:13 +00:00 by mik-tf · 1 comment
mik-tf commented 2025-01-14 20:55:13 +00:00
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Subtask of #156

  • We currently have the status.grid.tf to display the state of the grid, that is very good
  • When there are issues on the grid that affect services, we should be able to communicate it clearly so users know what is going on and when we expect a fix
  • GitHub has a nice way of doing it with githubstatus.com
    • Their status format is more or less as good as ThreeFold's status format (see first picture below)
    • But how they communicate the downtime/issues is very effective IMO, and we could have something similar:
    • Example when an issue arises (see second picture below)
      https://www.githubstatus.com/incidents/qd96yfgvmcf9

Specs

  • When grid services are down, provide info on the situation on status.grid.tf, as GH does
    • Thus users/farmers can consult it and be in the know
    • It would even be great for support circle, as they could simply share this to the users/farmers asking for help concerning such situation

References

  • GH status page
    image
  • GH status page when there is a failure
    image
Subtask of https://git.ourworld.tf/tfgrid/circle_engineering/issues/156 - We currently have the status.grid.tf to display the state of the grid, that is very good - When there are issues on the grid that affect services, we should be able to communicate it clearly so users know what is going on and when we expect a fix - GitHub has a nice way of doing it with githubstatus.com - Their status format is more or less as good as ThreeFold's status format (see first picture below) - But how they communicate the downtime/issues is very effective IMO, and we could have something similar: - Example when an issue arises (see second picture below) https://www.githubstatus.com/incidents/qd96yfgvmcf9 # Specs - When grid services are down, provide info on the situation on status.grid.tf, as GH does - Thus users/farmers can consult it and be in the know - It would even be great for support circle, as they could simply share this to the users/farmers asking for help concerning such situation # References - GH status page ![image](/attachments/a413c3f4-a6af-4972-b5b4-aef9b4ee9469) - GH status page when there is a failure ![image](/attachments/306d30b5-63b5-4242-b996-f870f06ccada)
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thabeta added the
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 label 2025-01-16 14:53:04 +00:00
thabeta added this to the tfgrid_3_16 project 2025-01-16 14:53:29 +00:00
sabrinasadik was assigned by thabeta 2025-01-16 14:53:33 +00:00
thabeta commented 2025-01-16 14:55:42 +00:00
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Will track this as part of our grid monitoring story #156

Will track this as part of our grid monitoring story https://git.ourworld.tf/tfgrid/circle_engineering/issues/156
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Reference: tfgrid/circle_engineering#165
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