From 54f59b869306b544c57bc883e93e4716682c2e83 Mon Sep 17 00:00:00 2001 From: sashaastiadi Date: Wed, 30 Oct 2024 13:18:04 +0000 Subject: [PATCH] Add Issues and Reporting Problems: Instructions for Reporting Bugs, Technical Issues, or Content Errors --- ...C-Technical-Issues%2C-or-Content-Errors.md | 68 +++++++++++++++++++ 1 file changed, 68 insertions(+) create mode 100644 Issues-and-Reporting-Problems%3A-Instructions-for-Reporting-Bugs%2C-Technical-Issues%2C-or-Content-Errors.md diff --git a/Issues-and-Reporting-Problems%3A-Instructions-for-Reporting-Bugs%2C-Technical-Issues%2C-or-Content-Errors.md b/Issues-and-Reporting-Problems%3A-Instructions-for-Reporting-Bugs%2C-Technical-Issues%2C-or-Content-Errors.md new file mode 100644 index 0000000..a5339c4 --- /dev/null +++ b/Issues-and-Reporting-Problems%3A-Instructions-for-Reporting-Bugs%2C-Technical-Issues%2C-or-Content-Errors.md @@ -0,0 +1,68 @@ +# Issues and Reporting Problems: Instructions for Reporting Bugs, Technical Issues, or Content Errors + +If you encounter any bugs, technical issues, or content errors on the websites within the ThreeFold ecosystem, please follow these instructions to report the problem effectively. + +## Steps to Report an Issue + +1. **Create a [New Issue](https://git.ourworld.tf/ourworld_web/circle_web_presence/issues/new/choose)** on the `circle_web_presence` repository and choose 'general issue'. + +2. **Repository or Website**: + Provide the repository or website related to the issue. + +3. **Issue Description**: + Provide a brief description of the issue, detailing what the problem is and how it affects the user experience. + +4. **Additional Information**: + Include any other relevant information that may help the development team understand the issue, such as browser type, operating system, or error messages. + +5. **Steps to Resolve (if applicable)**: + If you have any suggestions for how to resolve the issue, please outline them here. For example: + 1. Step 1 to reproduce the issue + 2. Step 2 to reproduce the issue + 3. Step 3 to reproduce the issue + +6. **Expected Outcome**: + Describe what you expected to happen instead of the issue you encountered. + +7. **Specify the Change to be Made**: + If applicable, indicate what changes should be made, such as modifications to text, images, or design elements. + +8. **Click** 'Create Issue': + Once you have filled in all the necessary information, click 'Create Issue' to submit your report. + +9. **Track Your Issue**: + You can track the progress of your issue on the [Web Presence Project](https://git.ourworld.tf/ourworld_web/circle_web_presence/projects/114). + +By following these guidelines, you help ensure that issues are reported clearly and can be resolved efficiently, improving the overall quality and user experience of our web properties. + +--- +## Example Issue Report + +### "Contact Us" form on the OurVerse website is not submitting properly + +1. **Repository or Website**: + **Website**: OurVerse + **Repository**: Ourverse_tf + +2. **Issue Description**: + The "Contact Us" form on the OurVerse website is not submitting properly. When users fill out the form and click "Submit," they receive an error message stating "Form submission failed." + +3. **Additional Information**: + - Browser: Chrome Version 115.0.5790.98 + - Operating System: Windows 10 + - Error Message: "Form submission failed" + +4. **Steps to Resolve (if applicable)**: + 1. Navigate to the OurVerse website. + 2. Go to the "Contact Us" page. + 3. Fill out the form with valid information. + 4. Click "Submit" and observe the error message. + +5. **Expected Outcome**: + The form should submit successfully and display a confirmation message. + +8. **Specify the Change to be Made**: + Investigate the backend handling of form submissions and ensure that the validation process is functioning correctly. + + +