added and updated models

specs/models/ticket/ticket_enums.v

@@ -0,0 +1,18 @@
+module ticket
+
+// TicketStatus defines the status of a support ticket
+pub enum TicketStatus {
+	open
+	in_progress
+	waiting_for_customer
+	resolved
+	closed
+}
+
+// TicketPriority defines the priority of a support ticket
+pub enum TicketPriority {
+	low
+	medium
+	high
+	critical
+}